Technical Support Engineer at Netflix

Netflix is looking for a motivated Technical Support Engineer to join their growing team. This position is based in Boston, offering a collaborative in-person work environment.

Netflix is hiring a Technical Support Engineer in Boston, Massachusetts, United States. This full-time role focuses on customer support, covering to customer inquiries via email, chat, and phone in a timely manner. You will join a team that values collaboration, quality, and continuous improvement.

About Netflix

Netflix is a streaming entertainment service with over 200 million paid memberships worldwide, producing and distributing award-winning content across every genre and language.

About the Role

As a Technical Support Engineer at Netflix, you will focus on to customer inquiries via email, chat, and phone in a timely manner while contributing to the team's objectives and broader company goals.

Netflix is based in Boston, Massachusetts, United States, and this role follows a hybrid work model with the flexibility to work remotely several days per week.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely manner
• Troubleshoot and resolve technical and account-related issues
• Document interactions and maintain accurate customer records in the CRM
• Identify recurring issues and escalate to product or engineering teams
• Create and maintain knowledge base articles and support documentation
• Contribute to customer satisfaction initiatives and process improvements

Requirements

• Experience in a customer support or client-facing role (SaaS preferred)
• Strong written and verbal communication skills in English
• Proficiency with CRM platforms (Salesforce, HubSpot, Zendesk, or similar)
• Problem-solving mindset with attention to detail
• Ability to manage multiple cases simultaneously in a fast-paced environment
• Empathy and patience when handling customer concerns

Benefits

• $75.000 - $110.000 per year


• Health and wellness benefits


• Retirement savings plans


• Paid time off


• Professional development opportunities


• Flexible working arrangements

Benefits vary by location, employment type, and individual circumstances. Review the full job posting for complete details.

Location

This position is based in Boston, Massachusetts, United States with a hybrid work model.

How to Apply

If you are ready to make an impact at Netflix, we encourage you to apply. Submit your application through the link below and a member of the recruitment team will be in touch.