Support Team Lead at Tesla

Are you ready to take your career to the next level? Tesla is hiring a Support Team Lead. This is a fully remote-friendly position, giving you flexibility to work from anywhere.

Tesla is hiring a Support Team Lead in Denver, Colorado, United States. This full-time role focuses on customer support, covering to customer inquiries via email, chat, and phone in a timely manner. You will join a team that values collaboration, quality, and continuous improvement.

About Tesla

Tesla designs and manufactures electric vehicles, energy storage systems, and solar products. Known for the Model S, Model 3, Model X, Model Y, and Cybertruck, Tesla is a vertically integrated energy and transportation company with engineering hubs across North America, Europe, and Asia.

About the Role

As a Support Team Lead at Tesla, you will focus on to customer inquiries via email, chat, and phone in a timely manner while contributing to the team's objectives and broader company goals.

Tesla is based in Denver, Colorado, United States, and this role follows a hybrid work model with the flexibility to work remotely several days per week.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely manner
• Troubleshoot and resolve technical and account-related issues
• Document interactions and maintain accurate customer records in the CRM
• Identify recurring issues and escalate to product or engineering teams
• Create and maintain knowledge base articles and support documentation
• Contribute to customer satisfaction initiatives and process improvements

Requirements

• Experience in a customer support or client-facing role (SaaS preferred)
• Strong written and verbal communication skills in English
• Proficiency with CRM platforms (Salesforce, HubSpot, Zendesk, or similar)
• Problem-solving mindset with attention to detail
• Ability to manage multiple cases simultaneously in a fast-paced environment
• Empathy and patience when handling customer concerns

Benefits

• $90.000 - $130.000 per year


• Health and wellness benefits


• Retirement savings plans


• Paid time off


• Professional development opportunities


• Flexible working arrangements

Benefits vary by location, employment type, and individual circumstances. Review the full job posting for complete details.

Location

This position is based in Denver, Colorado, United States with a hybrid work model.

How to Apply

If you are ready to make an impact at Tesla, we encourage you to apply. Submit your application through the link below and a member of the recruitment team will be in touch.