Are you ready to take your career to the next level? Twitter (X) is hiring a Support Team Lead at Twitter (X) - SaaS. This position is based in London, offering a collaborative in-person work environment.

About Twitter (X)

Twitter (X) is a real-time social networking platform where users post and engage with short messages known as posts, serving public conversation worldwide.

About the Role

As a Support Team Lead at Twitter (X) - SaaS at Twitter (X), you will respond to customer inquiries via email, chat, and phone in a timely manner while contributing to the team's objectives and broader company goals.

Twitter (X) is based in London, and this role is expected to work from the office. This provides opportunities for face-to-face collaboration, mentorship, and team building. Specific work arrangements are discussed during the interview process.

About the Team

You will join a team of 6 professionals working on customer support projects. The team collaborates with cross-functional partners to deliver projects on time and maintain high standards of work.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely manner
• Troubleshoot and resolve technical and account-related issues
• Document interactions and maintain accurate customer records in the CRM
• Identify recurring issues and escalate to product or engineering teams
• Create and maintain knowledge base articles and support documentation
• Contribute to customer satisfaction initiatives and process improvements

Requirements

• Experience in a customer support or client-facing role (SaaS preferred)
• Strong written and verbal communication skills in English
• Proficiency with CRM platforms (Salesforce, HubSpot, Zendesk, or similar)
• Problem-solving mindset with attention to detail
• Ability to manage multiple cases simultaneously in a fast-paced environment
• Empathy and patience when handling customer concerns

What We Offer

• £57,523 – £76,851 per year


• Health and wellness benefits


• Retirement savings plans


• Paid time off and holiday schedule


• Learning and development opportunities


• Flexible working arrangements


• Employee wellness programs


• Team building activities

Benefits vary by location, employment type, and individual circumstances. Review the full job posting for complete details.

Career Growth

Twitter (X) supports professional growth through mentorship, learning budgets, and defined career paths. Team members are encouraged to develop new skills and take on increasing responsibility over time.

Location

This position is based in London. Candidates should be based in or willing to relocate to the specified location. Our office provides a collaborative environment with modern amenities.

How to Apply

If you are ready to make an impact at Twitter (X), we encourage you to apply. Submit your application through the link below and a member of the recruitment team will be in touch. We review applications on a rolling basis and aim to respond within 5 business days.

Frequently Asked Questions

Is the Support Team Lead at Twitter (X) - SaaS position at Twitter (X) remote?

This Support Team Lead at Twitter (X) - SaaS role at Twitter (X) is based on-site in London.

What is the salary range for this Support Team Lead at Twitter (X) - SaaS role?

The salary range for this position is USD 57,523 - 76,851 per year, depending on experience.

What qualifications are needed for this role?

Twitter (X) is looking for candidates with relevant experience and skills matching the requirements listed above. Entry-level and experienced candidates are both encouraged to apply where indicated.