Are you ready to take your career to the next level? GoldFire is hiring a Software Engineer. This position is based in London, offering a collaborative in-person work environment.

About GoldFire

GoldFire Agency is a digital marketing agency specializing in brand strategy, content creation, and performance marketing for growth-focused companies.

About the Role

As a Software Engineer at GoldFire, you will respond to customer inquiries via email, chat, and phone in a timely manner while contributing to the team's objectives and broader company goals.

GoldFire is based in London, and this role is expected to work from the office. Specific work arrangements are discussed during the interview process.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely manner
• Troubleshoot and resolve technical and account-related issues
• Document interactions and maintain accurate customer records in the CRM
• Identify recurring issues and escalate to product or engineering teams
• Create and maintain knowledge base articles and support documentation
• Contribute to customer satisfaction initiatives and process improvements

Requirements

• Experience in a customer support or client-facing role (SaaS preferred)
• Strong written and verbal communication skills in English
• Proficiency with CRM platforms (Salesforce, HubSpot, Zendesk, or similar)
• Problem-solving mindset with attention to detail
• Ability to manage multiple cases simultaneously in a fast-paced environment
• Empathy and patience when handling customer concerns

Benefits

• $73,216 – $90,915 per year


• Health and wellness benefits


• Retirement savings plans


• Paid time off


• Professional development opportunities


• Flexible working arrangements

Benefits vary by location, employment type, and individual circumstances. Review the full job posting for complete details.

Location

This position is based in London. Candidates should be based in or willing to relocate to the specified location.

How to Apply

If you are ready to make an impact at GoldFire, we encourage you to apply. Submit your application through the link below and a member of the recruitment team will be in touch.

Frequently Asked Questions

Is the Software Engineer position at GoldFire remote?

This Software Engineer role at GoldFire is based on-site in London.

What is the salary range for this Software Engineer role?

The salary range for this position is USD 73,216 - 90,915 per year, depending on experience.

What qualifications are needed for this role?

GoldFire is looking for candidates with relevant experience and skills matching the requirements listed above. Entry-level and experienced candidates are both encouraged to apply where indicated.