Customer Success Manager at Meta

Meta is looking for a motivated Customer Success Manager to join their growing team. This is a fully remote-friendly position, giving you flexibility to work from anywhere.

Meta is hiring a Customer Success Manager in Chicago, Illinois, United States. This full-time role focuses on customer support, covering to customer inquiries via email, chat, and phone in a timely manner. You will join a team that values collaboration, quality, and continuous improvement.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses through platforms including Facebook, Instagram, WhatsApp, and Messenger.

About the Role

As a Customer Success Manager at Meta, you will focus on to customer inquiries via email, chat, and phone in a timely manner while contributing to the team's objectives and broader company goals.

Meta is based in Chicago, Illinois, United States, and this role follows a hybrid work model with the flexibility to work remotely several days per week.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely manner
• Troubleshoot and resolve technical and account-related issues
• Document interactions and maintain accurate customer records in the CRM
• Identify recurring issues and escalate to product or engineering teams
• Create and maintain knowledge base articles and support documentation
• Contribute to customer satisfaction initiatives and process improvements

Requirements

• Experience in a customer support or client-facing role (SaaS preferred)
• Strong written and verbal communication skills in English
• Proficiency with CRM platforms (Salesforce, HubSpot, Zendesk, or similar)
• Problem-solving mindset with attention to detail
• Ability to manage multiple cases simultaneously in a fast-paced environment
• Empathy and patience when handling customer concerns

Benefits

• $70.000 - $100.000 per year


• Health and wellness benefits


• Retirement savings plans


• Paid time off


• Professional development opportunities


• Flexible working arrangements

Benefits vary by location, employment type, and individual circumstances. Review the full job posting for complete details.

Location

This position is based in Chicago, Illinois, United States with a hybrid work model.

How to Apply

If you are ready to make an impact at Meta, we encourage you to apply. Submit your application through the link below and a member of the recruitment team will be in touch.